Responses for surveys in the web app dashboard are fully recovered. Polls were not impacted by this bug.
Posted Sep 27, 2023 - 13:38 PDT
Identified
On September 27, 2023 at 12:03am PST a bug was introduced during a code deployment that impacted responses to surveys. The result of this bug is missing reported responses in the web app dashboard. A rollback of the deployment was completed a 2:00am PST.
Posted Sep 27, 2023 - 13:04 PDT
Update
We are continuing to investigate the issue. We have also started a process to recover results to correctly populate the web app dashboard.
Posted Sep 27, 2023 - 11:16 PDT
Investigating
We are currently experiencing an operational issue where some responses for some customers are not showing up in Polly for Slack. We are investigating the issue and will update as soon as we have more information.
Posted Sep 27, 2023 - 09:46 PDT
This incident affected: Slack App and Slack Web App.